Refund policy

All sales are final. We do not accept returns or exchanges for change of mind, ordering the wrong item, or an item not fitting your space. Please check the dimensions on the product page before you order.

Damaged, defective or wrong items

If your order arrives damaged, defective, or is not the item you ordered, email diegob@smallspacebigsupply.com within 15 days of delivery with your order number and clear photos or a short video of the problem. Once we confirm it, we will send a replacement or refund you, at our choice. You do not need to send the item back unless we ask you to.

Minor cosmetic marks that do not affect use, and damage to the outer shipping box only, are not covered.

Missing parts

If a part is missing, email us within 15 days of delivery with a photo of what you received and we will send the missing part or a replacement.

Orders that do not arrive

If tracking shows your order has not been delivered 45 days after it shipped, email us and we will resend it or refund you. We cannot refund orders that tracking shows as delivered, or orders that could not be delivered because the shipping address you entered was wrong or incomplete.

Cancellations

You can cancel for a full refund only before your order has been processed for shipping. Email us as soon as possible. Once an order is processed it cannot be cancelled.